Terms of Service

InqWell Terms of Service

Effective Date: July 30, 2023

Please read these terms of service (“Terms of Service”) and the Warmspace Services Description (collectively, this “Agreement”) carefully. This Agreement is between you and Warmspace Private Limited, and its affiliates (“Warmspace”, “we” or “our”) and governs your access to and use of our Service and Software. You may enter into this Agreement on behalf of yourself or on behalf of a legal entity. If you enter into this Agreement on behalf of a legal entity, you represent that you are a duly authorized representative with the authority to bind that legal entity to this Agreement. All references to “you” and “your” in this Agreement mean the person accepting this Agreement as an individual or the legal entity for which the representative is acting. Capitalized terms in this Agreement will have definitions as set forth in the applicable section where they are defined, in the Warmspace Services Description, or in Section 28 below.

You may only use the Services and Software in accordance with the terms and subject to the conditions of this Agreement.

ACCOUNT INFORMATION; SHARING

1.1. Registration, Username and Email Address. You may be required to provide information about yourself to register for and access or use the Services and Software. You represent and warrant that any such information, including Customer Data, is and will remain accurate and complete, and that Warmspace has no liability whatsoever for errors or omissions in your Customer Data. You may also be asked to choose a username and provide your email address to access or use the Services and Software. We will provide a login code so you can re-access the Services and Software. We may reject, or require that you change, any such username or login code, at our sole discretion. You are entirely responsible for maintaining the security of your username and login code, and you agree not to disclose or make your username or login code accessible to any third party.

1.2 Prohibition on Sharing. You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Warmspace in writing. You may not share login credentials or login codes regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Services and Software is personal to you and not assignable or transferable. You may not assign or transfer any account, Host rights, or any other user rights with any other individual, except upon i) an individual termination of employment or relationship with their employer, as applicable, or (ii) Warmspace’s prior express written approval.

ORDERING SERVICES

2.1 Order Form. You may order the Services through an online registration or order form approved and authorized by Warmspace (each an “Order Form”). Any order for the Services made pursuant to an Order Form is subject to the terms of this Agreement. An Order Form may contain additional or different terms, conditions, and information regarding the Services you are ordering as authorized and agreed to by Warmspace. In the event of any conflict or inconsistency between this Agreement and any Order Form authorized and agreed to by Warmspace, the applicable Order Form controls and governs over this Agreement, to the extent necessary to resolve the particular conflict or inconsistency only. Warmspace will provide the Services set forth in your Order Form and standard updates to the Services that we make generally available at no additional cost to similarly situated customers in the same geographic region during the applicable Initial Subscription Term or then-current Renewal Term. Warmspace may, in its sole discretion, (i) discontinue the Services, or (ii) modify the features or functionality of the Services or Software.

2.2 Minimum Commitment. You will maintain your minimum quantity of the Services set forth on your Order Form for the duration of the applicable Initial Subscription Term or then-current Renewal Term. Any timely and contractually available modification to the Services set forth on your Order Form will be effective only upon the commencement of your next Renewal Term, unless you request an increase in the Services, which will take effect as indicated in the applicable Order Form.

2.3 Outstanding Balance. Late Payment. Without limiting our rights in this Agreement, including Sections 11.7 and 12.3, you acknowledge that Warmspace is not required to provide any new Services set forth in an Order Form until all outstanding balances due and owing for existing Services are paid in full.

ACCESS AND USE; SOFTWARE LICENSE

3.1 Access and Use; Software License. Subject to the terms and conditions of this Agreement, you may access and use, during the Initial Subscription Term or then-current Renewal Term, the Services as set forth on each applicable Order Form. If access to or use of any portion of the Services requires or allows for you to use Warmspace software (“Software”), Warmspace grants you a limited, revocable, non-exclusive, non-transferable, non-assignable, non-sublicensable, and royalty-free license to use the Software in object code format on a compatible device for your internal use only, solely to access and use the Services during the applicable Initial Subscription Term or then-current Renewal Term. You acknowledge and agree that your access to and use of the Services and Software under this Section 3.1 (and as otherwise provided in this Agreement) is revocable in Warmspace’s sole discretion.

3.2 Documentation License. Subject to the terms and conditions in this Agreement, Warmspace grants you a limited, revocable, non-exclusive, non-transferable, non-assignable, non-sublicensable, and royalty-free license for you to use Warmspace provided product and services documentation (“Documentation”) solely for your internal business purposes in connection with use of the Services or Software during the applicable Initial Subscription Term or then-current Renewal Term.

3.3 Ownership. You acknowledge that, notwithstanding anything to the contrary herein, the Services are provided to you on a subscription basis, and the Software and Documentation is provided to you under a limited license, and neither has been sold to you. You also acknowledge that you have neither obtained nor will obtain any ownership or other right, title, or interest in or to the Services, Software, or Documentation or any Proprietary Rights relating thereto. Any copies of Software will remain the exclusive property of Warmspace. The Software may include code that is licensed to you under third party license agreements, including open source software made available or provided with the Software. Without limiting the generality of the foregoing, Warmspace owns all right, title, and interest in and to all upgrades, enhancements, new releases, changes, and modifications to the Services or Software, together with all ideas, architecture, algorithms, models, processes, techniques, user interfaces, database design and architecture, and “know-how” embodying the Services and Software. Under no circumstances will you be deemed to receive, have, or be granted title to all or any portion of the Services, Software, or Documentation, title to which at all times vests exclusively in Warmspace. None of the Services, Software, or Documentation, or any component thereof, is or shall be deemed to be a “work made for hire”.

RESPONSIBILITY FOR USE AND END USERS

4.1 Use of the Services; End of User Responsibility. You will, and you will cause your End Users to, abide by and ensure compliance with, all the terms and conditions of this Agreement. Use of the Services is void where prohibited. You are responsible for your and your End Users’ access to and use of the Services and Software. You are responsible for the activities of all your End Users, including ensuring that all End Users will comply with the terms and conditions of this Agreement and any applicable Warmspace policies. You acknowledge that you remain liable for the acts and omissions of any third party that you allow, enable, or otherwise provide access to the Services or Software, whether or not such access was expressly permitted by Warmspace.

4.2 Violations by End Users or Third Parties. Warmspace assumes no responsibility or liability for violations of this Agreement by End Users or any other third party that you allow, direct, or enable to access the Services or Software. If you become aware of any violation of this Agreement in connection with use of the Services or Software by any person, you must contact Warmspace at [email protected].

4.3 Liability for Content and Data. Under no circumstances will Warmspace be liable in any way for any data or other content viewed while using the Services, including any errors or omissions in any such data or other content, or any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to any data or other content.

4.4 Investigation of Use. Warmspace may investigate any complaints and violations that come to our attention and may take any action, in its sole discretion, including issuing warnings, suspending or disconnecting the Services or Software, removing the applicable data or other content, terminating accounts or End User profiles, or taking other reasonable actions in its sole discretion.

SYSTEM REQUIREMENTS, CHANGES

Your use of the Services and Software requires one or more compatible devices, Internet access, and certain third-party software, and you may be required to obtain updates or upgrades from time to time for Software or third-party software, which may result in additional costs to you. Because use of the Services and Software involves hardware, software, and Internet access, your ability to access and use the Services and Software may be affected by the performance of the foregoing. High-speed Internet access is recommended. You are solely responsible for any fees that may apply to your access to or use of the Services and Software, including fees for hardware, software, Internet access, or text messages. You agree that the foregoing requirements are your responsibility, and Warmspace may, in its sole discretion, discontinue availability or compatibility of the Services or Software, on a particular operating system, device, or platform.

NO RECORDINGS

Warmspace does not record or store any video or chat conversations when you use the Services and Software.

PROHIBITED USES

You agree that you will not, and will not permit any End Users to, directly or indirectly: (i) use the Services or Software in violation of our Acceptable Use Guidelines (which are hereby incorporated into this Agreement); (ii) modify, customize, disassemble, decompile, prepare derivative works of, create improvements, derive innovations from, reverse engineer, or attempt to gain access to any underlying technology of the Services or Software, including any source code, process, data set or database, management tool, development tool, server or hosting site; (iii) knowingly or negligently use the Services or Software in a way that abuses, interferes with, or disrupts Warmspace’s networks, your account, Host rights, or any other user rights, or the Services; (iv) engage in activity that is illegal under applicable Law, fraudulent, false, or misleading; (v) transmit through the Services or Software any material that may infringe, misappropriate, or violate the Proprietary Rights of third parties; (vi) build or benchmark a competitive product or service, or copy any features, functions, or graphics of the Services or Software; (vii) use the Services or Software for the development, production, or marketing of a service or product substantially similar to the Services or Software; (viii) use the Services or Software to communicate any message or material that is harassing, libelous, threatening, obscene, indecent, would infringe or violate the Proprietary Rights of any party, or is otherwise unlawful, or would give rise to civil or criminal liability, under any applicable Law; (ix) upload or transmit any software, Customer Content, or code that does or is intended to harm, disable, destroy, or adversely affect performance of the Services or Software in any way or which does or is intended to harm or extract information or data from other hardware, software, networks, or other users of the Services or Software; (x) engage in any activity or use the Services, Software, or your account in any manner that could damage, disable, overburden, impair or otherwise interfere with or disrupt the Services, Software, or any servers or networks connected to the Services or Warmspace security systems; (xi) use the Services or Software in violation of any Warmspace policy or in a manner that violates applicable Law, including anti-spam, import and export control, intellectual property, privacy, anti-terrorism, anti-bribery, foreign corrupt practices, and any other Laws requiring the consent of subjects of audio and video recordings; (xii) remove, delete, alter, or obscure any Proprietary Rights notices provided on or with the Services or Software, including any copy thereof; (xiii) make, use, or offer the Services or Software for lease, rent, or sale, or reproduce, resell, distribute, publish, display, assign, transfer, sublicense, lend, use on a timeshare or service bureau basis, or use the Services or Software for any commercial or other purpose that is not expressly permitted by this Agreement; or (xiv) make available the Services or Software, or any features or functionality thereof, to any third party for any reason or by any manner, unless expressly permitted by this Agreement or otherwise expressly agreed to in writing by you and Warmspace.

COMPLIANCE WITH LAWS

You are solely responsible for your and your End Users’ compliance with all Laws that apply to your and your End Users’ access to and use of the Services and Software, including Laws requiring you to provide proper End User notifications and to obtain proper End User consents, which may be necessary to allow Warmspace and Warmspace’s authorized third parties to access, use, and share Customer Content. You shall comply with, and ensure that all End Users comply with, all applicable Laws in connection with your obligations under this Agreement, including access to and use of the Services and Software.

CUSTOMER CONTENT

9.1 Customer Content. You or your End Users may provide, upload, or originate data, content, files, documents, or other materials (collectively, “Customer Input”) in accessing or using the Services or Software, and Warmspace may provide, create, or make available to you, in its sole discretion or as part of the Services, certain derivatives, transcripts, analytics, outputs, visual displays, or data sets resulting from the Customer Input (together with Customer Input, “Customer Content”); provided, however, that no Customer Content provided, created, or made available by Warmspace results in any conveyance, assignment, or other transfer of Warmspace’s Proprietary Rights contained or embodied in the Services, Software, or other technology used to provide, create, or make available any Customer Content in any way and Warmspace retains all Proprietary Rights therein. You further acknowledge that any Customer Content provided, created, or made available to you by Warmspace is for your or your End Users’ use solely in connection with use of the Services, and that you are solely responsible for Customer Content.

9.2 Service Generated Data; Consent to Use. Customer Content does not include any telemetry data, product usage data, diagnostic data, and similar content or data that Warmspace collects or generates in connection with your or your End Users’ use of the Services or Software (“Service Generated Data”). As between you and Warmspace, all right, title, and interest in and to Service Generated Data, and all Proprietary Rights therein, belong to and are retained solely by Warmspace. You agree that Warmspace compiles and may compile Service Generated Data based on Customer Content and use of the Services and Software. You consent to Warmspace’s access, use, collection, creation, modification, distribution, processing, sharing, maintenance, and storage of Service Generated Data for any purpose, to the extent and in the manner permitted under applicable Law, including for the purpose of product and service development, marketing, analytics, quality assurance, machine learning or artificial intelligence (including for the purposes of training and tuning of algorithms and models), training, testing, improvement of the Services, Software, or Warmspace’s other products, services, and software, or any combination thereof, and as otherwise provided in this Agreement. In furtherance of the foregoing, if, for any reason, there are any rights in such Service Generated Data which do not accrue to Warmspace under this Section 9.2 or as otherwise provided in this Agreement, you hereby unconditionally and irrevocably assign and agree to assign to Warmspace on your behalf, and you shall cause your End Users to unconditionally and irrevocably assign and agree to assign to Warmspace, all right, title, and interest in and to the Service Generated Data, including all Proprietary Rights relating thereto.

9.3 Permitted Use; Customer Content. Warmspace may redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, copy, distribute, translate, transcribe, create derivative works, and process Customer Content: (i) in accordance with this Agreement and as required to perform our obligations under this Agreement; (ii) in accordance with our Privacy Statement; (iii) as authorized or instructed by you; (iv) as permitted or required by Law; (v) for trust and safety purposes, including monitoring and enforcing our Acceptable Use Guidelines; or (vi) to protect the rights, property, or security of Warmspace, its end users, customers, or the public, including systems and networks.

9.4 Customer License Grant. You agree to grant and hereby grant Warmspace a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, copy, distribute, translate, transcribe, create derivative works, and process Customer Content and to perform all acts with respect to the Customer Content: (i) as may be necessary for Warmspace to provide the Services to you, including to support the Services; (ii) for the purpose of product and service development, marketing, analytics, quality assurance, machine learning, artificial intelligence, training, testing, improvement of the Services, Software, or Warmspace’s other products, services, and software, or any combination thereof; and (iii) for any other purpose relating to any use or other act permitted in accordance with Section 9.3. If you have any Proprietary Rights in or to Service Generated Data or Aggregated Anonymous Data, you hereby grant Warmspace a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to enable Warmspace to exercise its rights pertaining to Service Generated Data and Aggregated Anonymous Data, as the case may be, in accordance with this Agreement.

9.5 Our Obligations Over Your Customer Content. Warmspace will maintain reasonable and appropriate physical and technical safeguards to prevent unauthorized disclosure of or access to Customer Content provided by you to Warmspace. Warmspace will notify you if it becomes aware of an unauthorized disclosure or unauthorized access to Customer Content. Warmspace will only access, use, collect, maintain, process, store, and transmit Customer Content in accordance with this Agreement, which may include Warmspace’s consultants, contractors, service providers, subprocessors, and other Warmspace authorized third parties accessing, using, collecting, maintaining, processing, storing, and transmitting Customer Content on Warmspace’s or your (or your End Users’) behalf in connection with the Services or Software. Warmspace will ensure that any sharing of Customer Content with an authorized third party will be in compliance with applicable Law. Warmspace has no other obligations with respect to Customer Content.

9.6 Customer Responsibilities, Acknowledgement, and Consents. You agree that you are solely responsible for the Customer Content sent, uploaded, displayed, or transmitted in the use of the Services, including its accuracy, and for compliance with all Laws pertaining to the Customer Content, including Laws requiring you to obtain the consent of a third party to use Customer Content and to provide appropriate notices of third party rights. You represent and warrant that you have the right to upload Customer Input and for Warmspace to provide, create, or make available any Customer Content to you, and that such use or provision by you, your End User, or Warmspace does not violate or infringe any rights of any third party. Under no circumstances will Warmspace be liable in any way for (i) your Customer Content that is transmitted or viewed while using the Services, (ii) errors or omissions in the Customer Content, or (iii) any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to Customer Content. Warmspace may delete any Customer Content, at any time without notice to you, if Warmspace becomes aware that it violates any provision of this Agreement or any applicable Laws. As between you and Warmspace, you retain all ownership rights in your Customer Content, subject to any license or other rights granted herein, and without limiting any of Warmspace’s Proprietary Rights set forth herein.

ELIGIBILITY; RESTRICTION ON USE BY CHILDREN

10.1 Eligibility. You affirm that you are of legal age to enter into this Agreement and to use the Services and Software. You affirm that you are otherwise fully able and competent to enter into and abide by the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement. Your access may be terminated without warning if it comes to our attention that you are under the legal age to enter into this Agreement or are otherwise ineligible to enter into this Agreement or to use the Services and Software.

10.2 Restrictions of Use by Children. Warmspace is not intended for use by individuals under the age of eighteen (18) years old.

PAYMENTS AND CHARGES

11.1 Charges. You agree that Warmspace may charge your credit card, debit card, or other payment mechanism selected by you and approved by Warmspace (“Payment Method”) for all amounts due and owing in connection with your use of the Services, as set forth in the applicable Order Form or otherwise used or ordered by or for you through the Services, including set up fees, one-time fees, non-recurring fees, overages, per-use charges, subscription fees, recurring fees, and any other fees and charges associated with the Services or your account (“Charges”). You agree to promptly update your Payment Method to allow for timely payment. Changes made to your Payment Method will not affect Charges that Warmspace submits to your chosen Payment Method before Warmspace could reasonably act on your changes. Additionally, you agree to permit Warmspace to use any updated Payment Method information provided by your issuing bank or the applicable payment network and to charge your current primary Payment Method by using the details of such Payment Method saved in our system, even if such Payment Method is declined. Warmspace further reserves the right to use your backup Payment Method to the extent one is provided. By adding a backup Payment Method, you authorize Warmspace to process any applicable Charges on your backup Payment Method if your primary Payment Method is declined.

11.2 Non-Cancelable and Non-Refundable Charges. You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Warmspace, required by Law, or set forth in your Order Form.

11.3 Changes to Pricing. Warmspace may change prices for the Services at any time, in its sole discretion. For changes to your Charges, Warmspace will provide you with not less than (i) thirty (30) calendar days prior notice, or (ii) the time period prescribed by applicable Law (each, (i) and (ii), a “Rate Change Notice”). Unless prohibited by the terms of your Order Form, any changes to your Charges will be effective upon the commencement of your next Renewal Term or other date calculated in accordance with applicable Law. If you seek to terminate or modify the Services affected by a Rate Change Notice, then you must terminate or modify your affected Services within the applicable Rate Change Notice time period. If you do not terminate or modify the affected Services within the applicable Rate Change Notice time period, then you shall be deemed to have automatically accepted the change to your Charges, unless your affirmative, express consent to such change is required under applicable Law. If required by applicable Law, we will remind you of your termination and modification right, any applicable time-period, and the consequences of not terminating.

11.4 Promotional Rates and Discounts. Prices specified in an Order Form may include a promotional rate, discount, sale, or special offer, which may be temporary and may expire (i) per the terms of the offer, or (ii) upon the commencement of a Renewal Term. The expiration of the discount or promotional pricing may expire without additional notice to you, unless specified in an Order Form or as required by applicable Law. Warmspace reserves the right to discontinue or modify any promotion, discount, sale, or special offer in its sole discretion.

11.5 Collection of Charges. You agree that if Warmspace is unable to collect the Charges for the Services through your Payment Method, Warmspace may, to the extent not prohibited by applicable Law, take any other steps it deems necessary to collect such Charges from you and that you will be responsible for all costs and expenses incurred by Warmspace in connection with such collection activity, including collection fees, court costs, and attorneys’ fees. You further agree that, to the extent not prohibited by applicable Law, Warmspace may collect interest at the lesser of 2.5% per month or the highest amount permitted by Law on any Charges not paid when due.

11.6 Support Services and Updates. Warmspace will provide, at no additional costs, (i) standard support as set forth in our then-current Documentation, and (ii) standard updates to the Services and Software that are made generally available by Warmspace to similarly situated customers in the same geographic region during the Initial Subscription Term or any applicable Renewal Term. In accordance with applicable Law and the terms of this Agreement, Warmspace reserves the right to (a) modify its standard support and charge you for standard support and (b) charge you for any updates to the Services or for any premium features or functionality.

11.7 Termination or Suspension for Nonpayment. Without limiting our rights in any other section of this Agreement, including 13.3 (Termination Rights and Suspension), if any failure to pay Charges continues for thirty (30) calendar days following the due date, Warmspace may terminate, suspend, or disconnect your Services immediately and without prior notice.

11.8 Billing Communications. You agree that Warmspace may contact you via email or otherwise at any time with information relevant to your use of the Services, including billing communications, regardless of whether you have opted out of receiving marketing communications or notices.

11.9 Withdrawal; Cooling-Off Period. If under applicable Law you have a time period to terminate your Services based on a right of withdrawal, or a cooling-off period, you may request to terminate the affected Services in accordance with applicable Law and, if applicable, receive a pro rata refund of any prepaid and unused Charges. If the Services begin before any withdrawal or cooling-off period, or you fail to terminate your Services during the right of withdrawal or cooling-off period, then you acknowledge that you lose any termination rights under this Section 11.9. Nothing in this Section 11.9 is intended to limit or exclude any of your rights that cannot be limited or excluded under applicable Law.

TERM, TERMINATION AND SUSPENSION

12.1 Term; Automatic Renewal. Each Order Form will specify your Initial Subscription Term and any applicable Renewal Term for the Services. Unless your Order Form expressly states otherwise or applicable Law prohibits automatic renewal, each Renewal Term for the Services will begin automatically at the end of the then-current Initial Subscription Term or Renewal Term, as the case may be, unless either party provides written notice of termination or modification of the Services provided under such Order Form (i) at least thirty (30) calendar days prior to the commencement of the next Renewal Term, or (ii) within the notice period required by applicable Law (collectively, (i) and (ii), the “Renewal Notice Period”). In order to terminate or modify the affected Services, you must provide notice to Warmspace, via the billing portal (if available for your account) or in an email to [email protected], in accordance with the Renewal Notice Period. Any statutory rights you may have under the applicable Laws to terminate your Services at an earlier time during the Initial Subscription Term or any given Renewal Term remains unaffected by this clause, and, if required by applicable Law, we will send you a reminder notice prior to the commencement date of the Renewal Term (and in accordance with the notice periods specified in this Agreement or other such deadline set by applicable Law that may apply to you) reminding you of your right to terminate the affected Services and how to do so.

12.2 Customer Termination. You may find information on how to terminate your account and Services located here. If you have subscribed to one or more Services for a specific term, such termination will be effective as to each such Service on the last day of the then-current term for each applicable Service, provided that you provide proper and timely notice pursuant to Section 12.1 (Term; Automatic Renewal). You may terminate this Agreement by providing written notice of termination if Warmspace has materially breached this Agreement and has not cured such material breach within thirty (30) business days of Warmspace’s receipt of your written notice of such breach. Your notice shall state the specific provision in this Agreement that you contend Warmspace has breached and set forth in reasonable detail the facts and circumstances you allege provide the basis for such breach.

12.3 Warmspace Termination Rights and Suspension. Notwithstanding anything to the contrary herein, if you fail to comply with any provision of this Agreement or any referenced policies, guides, notices, or statements, Warmspace may (i) immediately suspend your access to the Services, or (ii) terminate this Agreement, effective immediately. If Warmspace chooses to suspend your Services and the failure to comply continues, Warmspce may exercise any or all of its termination rights in this Section 12.3. Additionally, Warmspace may terminate this Agreement, for any reason or no reason, upon thirty (30) business days’ advance notice.

12.4 Effect of Termination or Suspension. Upon any termination of this Agreement, you must cease any further use of the Services and Software, except for any access rights granted in Section 12.5 (Deletion and Access to Customer Content After Termination). No expiration or termination of this Agreement will affect your obligation to pay all Charges that may have become due before such expiration or termination, including that Warmspace may retain any Charges previously paid by you if this Agreement is terminated, unless prohibited by applicable Law. If your Services are suspended for your failure to comply with this Agreement, you will be liable for all Charges due and owing during the period of suspension.

12.5 Deletion and Access to Customer Content After Termination. For thirty (30) calendar days following expiration or termination of this Agreement, Warmspce will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures. All access during the period set forth in this Section 12.5 is provided to you subject to and governed by this Agreement.

MODIFICATIONS TO THIS AGREEMENT

13.1 General Changes. Warmspace may make modifications, deletions, and additions to this Agreement (“Changes”) from time to time in accordance with this Section 13.1. Changes to these Terms of Service will be posted here or in our Service Description located here, which you should regularly check for the most recent version and also save the most up to date version in your files. When Changes are made, Warmspace will indicate the effective date of the Changes at the top of the Terms of Service located here or in our Service Description located here. Changes to this Agreement do not create a renewed opportunity to opt out of arbitration (if applicable). If you continue to use the Services after the effective date of the Changes, then you agree to the revised terms and conditions. In some instances, Warmspace may notify you of a Change and also may request express confirmation of your consent to a Change. If a Change requires a specific notice pursuant to applicable Law, Warmspace will provide you with such notice in the manner prescribed by applicable Law, together with any required notification of your rights.

13.2 Other Changes. You agree that Warmspace may modify, delete, and make additions to its guides, statements, policies, and notices, with or without notice to you, and for similar guides, statements, policies, and notices applicable to your use of the Services by posting an updated version on the applicable webpage. In most instances, you may subscribe to these webpages using an authorized email in order to receive certain updates to policies and notices.

13.3 Change Notifications. It is your responsibility to keep your email address up to date for any notices that Warmspace may send to you from time to time and to regularly review this Agreement by reviewing these Terms of Service and the Services Description.

WARMSPACE PROPRIETARY RIGHTS; FEEDBACK

14.1 Feedback. If you or any of your employees, contractors, agents, or End Users send, transmit, or otherwise provide any feedback, comments, suggestions, questions, or the like, regarding the Services or Software, including any ideas, know-how, concepts, enhancements, recommendations, or other information relating to the Services or Software, including suggesting or recommending changes to the Services or Software such as new features or functionality relating thereto (collectively, “Feedback”), you acknowledge that (i) Warmspace owns, and Warmspace shall retain ownership of, all right, title, and interest in and to such Feedback, including any Proprietary Rights therein, and (ii) Warmspace may, but is not required to use, the Feedback, including any Proprietary Rights therein, for any purpose whatsoever without any attribution, financial compensation, or reimbursement of any kind to you or any third party. You hereby unconditionally and irrevocably assign and agree to assign to Warmspace on your behalf, and you shall cause your employees, contractors, agents, and End Users to unconditionally and irrevocably assign and agree to assign, all right, title, and interest in and to the Feedback, including all Proprietary Rights relating thereto. All Feedback is and will be treated as Warmspace Confidential Information until Warmspace, in its sole discretion, chooses to make any specific Feedback non-confidential. Leaving Feedback might require use of the VideoAsk service (the “VideoAsk Service”). You acknowledge that your use of the VideoAsk Service is governed by the VideoAsk Terms of Service, available at https://admin.typeform.com/to/eWpkapYC?typeform-source=www.videoask.com[.](https://zoom.us/terms.) The VideoAsk Service is not provided by Warmspace and Warmspace is not liable for the VideoAsk Service.

14.2 Ownership of Warmspace Property. Warmspace, its affiliates, its licensors, and suppliers (as applicable) own and shall retain ownership of (i) all Service Generated Data (as provided in Section 9.2), (ii) all Feedback (as provided in Section 14.1), (iii) the Services and Software, and any underlying or other technology and intellectual property embodied or contained in, used to provide or support, or otherwise associated or provided in connection with, the Services or Software, including all Proprietary Rights related thereto, and (iv) all trade names, trademarks, service marks, trade dress, logos, icons, insignia, symbols, interface and other designs, domain names and corporate names, and the like (whether registered or unregistered) (“Warmspace Marks”) associated or displayed with the Services or Software, together with the goodwill associated with any of the foregoing Warmspace Marks (all of the foregoing, collectively “Warmspace Property”). You may not frame or utilize framing techniques to enclose any Warmspace Marks, or other proprietary materials or information (including images, text, page layout, or form) of Warmspace without our express prior written consent. You may not use any meta tags or any other “hidden text” utilizing Warmspace Marks without our express prior written consent. No rights to use the Warmspace Marks are provided to you herein.

14.3 Reservation of Rights. Warmspace reserves all rights not expressly granted to you in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to you or any third party, any Proprietary Rights or other right, title, or interest in or to any Warmspace Property or other intellectual property provided in connection with this Agreement or the Services or Software.

CONFIDENTIALITY

15.1 Definition. “Confidential Information” means: (i) with respect to Warmspace, any information disclosed by, for, or on behalf of Warmspace, directly or indirectly, to you or any End User in connection with this Agreement, the Services or Software, or learned or accessed by you or any End User in connection with the Services or Software, including business information, development plans, product roadmap details, systems, strategic plans, source code, services, products, pricing, methods, processes, financial data, programs, trade secrets, know-how, and marketing plans, however it is conveyed in any form or medium, together with all information derived from the foregoing, and any other information that is designated as being confidential (whether or not it is marked as “confidential”) or which is known by you or the End User or reasonably should be understood by you or the End User to be confidential (“Warmspace Confidential Information”); and (ii) with respect to you, any information disclosed by you to Warmspace that (a) must be kept confidential pursuant to applicable Law or (b) is sensitive security and technical information that is clearly and conspicuously marked as “confidential” by you (“Customer Confidential Information”). Customer Content is not Customer Confidential Information; however, Customer Content will be protected in accordance with Section 9.5.

15.2 Exclusions. Confidential Information does not include information that: (i) is already rightfully known to the receiving party at the time it is received, free from any obligation to keep such information confidential; (ii) becomes publicly known or available through no act or omission of the receiving party or any third party; (iii) is rightfully received from a third party without restriction and without breach of this Agreement; or (iv) is independently developed by the receiving party without the use of the disclosing party’s Confidential Information.

15.3 Obligation of Confidentiality. You and Warmspace shall take reasonable steps to maintain the confidentiality of each other’s Confidential Information using measures that are at least as protective as those taken to protect its own information of a similar sensitivity, but in no event using less than a reasonable standard of care. Neither you nor Warmspace will disclose the other party’s Confidential Information to any person or entity except to its employees, advisors, and attorneys who have a strict need to know the information in connection with this Agreement and who are bound by confidentiality obligations at least as protective as the provisions herein. In addition to the foregoing permitted disclosures, Warmspace also may disclose Customer Confidential Information to its consultants, contractors, service providers, subprocessors, and other third parties who are bound by confidentiality obligations at least as protective as the confidentiality provisions herein.

15.4 Permitted and Compelled Disclosures. Notwithstanding the restrictions in this Section 15 and without limiting any other rights of Warmspace, we may disclose Customer Confidential Information received in connection with this Agreement, the Services, or Software to the extent authorized in our Government Request Guide or as required by applicable Law; provided, however, that Warmspace will first notify you, unless providing such notice or timely notice is: (i) prohibited by applicable Law; or (ii) determined by Warmspace in its sole discretion to be (a) a risk or potential risk of harm to a person or to the health of a person, (b) a risk or potential risk of damage to property, (c) an emergency, or (d) a threat to the Services, Software, or Warmspace’s rights or property.

THIRD PARTY PROPRIETARY RIGHTS

You agree to not, and to not permit any End User to, post, modify, distribute, or reproduce in any way in connection with your or your End Users’ use of the Services or Software any copyrighted material, trademarks, or other proprietary material that may infringe, misappropriate, or otherwise violate another’s Proprietary Rights without obtaining the prior written consent of the owner of the Proprietary Rights. You represent and warrant that you are either the author of all Customer Input to be provided under this Agreement or have obtained and hold all rights necessary to provide such Customer Input and receive all Customer Content in the form provided by Warmspace, in connection with your or your End Users’ use of the Services or Software. Warmspace may deny access to the Services to any End User who is alleged to infringe another person’s Proprietary Rights and may remove any stored Customer Content upon Warmspace’s receipt of notice by the Proprietary Rights owner (e.g., a takedown request). Without limiting the foregoing, if you believe that any of your Proprietary Rights have been infringed in connection with the Services, notify Warmspace as specified here.

MEDICAL DEVICE

You agree that Warmspace Services and any Software provided under this Agreement, even if also subject to a separate business associate agreement, does not include, constitute, or otherwise consist of any medical device, product, or service cleared or approved by the U.S. Food and Drug Administration and are not intended for use in the diagnosis of, cure of, mitigation of, treatment of, or prevention of, any diseases, ailments, or conditions.

THIRD-PARTY INTEGRATIONS AND LINKED WEBSITES

18.1 Third-party services. Warmspace uses third party services and tools that become part of the Services or Software. Warmspace pays for these third-party services so it can use third-party tools to provide the Services or Software. Information we collect from you may be exported to those third-party services, including Customer Content. A list of these Third-Party Services is included below. By using the Warmspace Services and Software, you agree that Warmspace may transfer that information to the applicable third-party service. Third-party services are not under Warmspace’s control, and, to the fullest extent permitted by law, Warmspace is not responsible for any third-party service’s use of your exported information. The Services or Software may also contain links to third-party websites. Linked websites are not under Warmspace’s control, and Warmspace is not responsible for their content. As a user of the Service, you acknowledge that your use of the third-party services is governed by the terms of service of the third party. You acknowledge that the third party service is not provided by Warmspace and that Warmspace is not liable for the third party service.

18.2 Linked Websites. Linked websites include:

Daily.co video conferencing service (the “Daily Service”) to participate in Sessions. The Daily Service is governed by the Daily Terms of Service, available at https://www.daily.co/legal/terms-of-service
DigitalOcean (the “DigitalOcean Service”) to store user data. The DigitalOcean Service is governed by the DigitalOcean Terms of Service, available at https://www.digitalocean.com/legal/terms-of-service-agreement
Freshworks (the “Freshworks Service”) to receive member emails and names to correlate support requests. The Freshworks Service is governed by the Freshworks Terms of Service, available at https://www.freshworks.com/terms/.
Mighty Networks (the “Mighty Networks Service”) to access the Community. The Mighty Networks Service is governed by the Mighty Networks Terms of Service, available at https://www.mightynetworks.com/terms-of-use.
Sentry (the “Sentry Service”) to receive error reports that may contain user identifiable information. The Sentry Service is governed by the Sentry Terms of Service, available at https://sentry.io/terms/.

18.3 Third-party software. The Services or Software may include or incorporate third-party software components that are available free of charge under licenses granting recipient broad rights to copy, modify, and distribute those components. Although the Services or Software are provided to you subject to this Agreement, nothing in this Agreement prevents, restricts, or is intended to prevent or restrict you from obtaining third-party components under the applicable third-party licenses or to limit your use of third-party components under those third-party licenses.

NO HIGH RISK USE AND SAFE USE

The Services and Software are not designed for use in hazardous or high-risk environments requiring fail-safe controls, including operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, life support, combat operations, or weapons systems. You shall not use the Services and Software for or in connection with any high-risk environment. You further agree not to use the Services or Software in an unsafe manner, including while driving, walking, or otherwise without your full attention where risk to you, your end users, or others may arise or result.

NO WARRANTIES

You agree that the Services and Software are provided “as is” and Warmspace, its affiliates, suppliers, and licensors expressly disclaim all warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. Warmspace, its affiliates, suppliers, and licensors make no guarantee, promise, warranty, or representation (i) regarding the results that may be obtained from the use of the Services or Software, (ii) regarding the accuracy or reliability of any information obtained from the use of the Services or Software, or (iii) that the Services or Software will meet any user’s requirements, or be uninterrupted, timely, secure, or error free. Any material or data downloaded or otherwise obtained through the use of the Services or Software is at your own discretion and risk. You will be solely responsible for any damage to you resulting from the use or performance of the Services or Software. The entire risk arising out of use or performance of the Services or Software remains with you. Warmspace does not assume any responsibility for retention of any data, including Customer Content and Customer Data, User Information, or communications between Users. Use of the Services and Software is at your sole risk.

INDEMNIFICATION

To the extent not prohibited by applicable Law, you agree to indemnify, defend, and hold Warmspace and its affiliates and each of our licensors and suppliers (“Indemnified Parties”) harmless, including any officers, directors, employees, shareholders, members, consultants, and agents of the Indemnified Parties, from any third party allegation, claim, proceeding, liability, damage, or cost (including reasonable attorneys’ fees) arising out of or related to (i) your or your End User’s use of the Services or Software, (ii) your or your End User’s breach of this Agreement or violation of applicable Law, (iii) your or your End User’s infringement or violation of any Proprietary Rights or other right of any person or entity, (iv) your relationship with your End User or any dispute between you and your End User, or (v) a personal injury or property damage to a third party relating to your or your End User’s acts or omissions.

LIMITATION ON LIABILITY

Warmspace and its affiliates and each and each of their licensors, and suppliers will not be liable for any:

Special, incidental, indirect, consequential, exemplary, or punitive damages;
Loss of business profits, business interruption, loss of business information, loss of business opportunity;
Unauthorized access to, loss of, deletion of, or alteration of System Data, Customer Content or Customer Data;
Costs relates to the procurement of substitute goods or services;
Termination, suspension, discontinuance, or disconnection of the Services;
A failure of your internet servicesC downtime or maintenance;
Our failure to provide technical or other support services; or
Damages, in the aggregate for all claims arising out of or related to this Agreement, exceeding the amount actually paid by you for the Services (if any) in the twelve (12) months preceding the event or circumstances giving rise to such claims.

These exclusions of damages and limitations on available damages apply to all claims, obligations, and liabilities arising out of or related to this Agreement, and whether arising in tort (including negligence or strict liability), statute, contract, or any other legal theory, even if Warmspace, its affiliates, or our licensors or suppliers have been advised of the possibility that such damages may be incurred by you and even if your remedies fail of their essential purpose.

Because some states and jurisdictions do not allow certain exclusions of damages or limitations of liability, the above limitation only applies to you to the extent that the exclusions of damages or limitations on liability are not prohibited under applicable law.

DISPUTE RESOLUTION, ARBITRATION AGREEMENT, AND CLASS ACTION WAIVER

You agree to resolve certain disputes with Warmspace through binding arbitration (“Arbitration Agreement”). Arbitration means that an arbitrator, and not a judge or a jury, will decide the dispute. The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action. This Arbitration Agreement supersedes all prior versions.

23.1 Covered Disputes. You and Warmspace agree that any dispute or claim between you and Warmspace arising out of or relating to this Agreement or the Services (a “Dispute”), including any related software, hardware, integrations, advertising or marketing communications, your account, or any aspects of your relationship or transactions with Warmspace, will be resolved by binding arbitration, rather than in court. For purposes of this Arbitration Agreement, a Dispute will also include disputes that arose or involve facts occurring before the existence of this or any prior versions of this Agreement as well as claims that may arise after the termination of this Agreement.

23.2 Exceptions to Arbitration. This Arbitration Agreement shall not require arbitration of the following types of claims brought by either you or Warmspace: (i) small claims court actions, if the requirements of the court are met and the claims are only on an individual basis; and (ii) claims pertaining to intellectual property rights, including trademarks, trade dress, domain names, trade secrets, copyrights and patents.

23.3 Informal Dispute Resolution First. We want to address any Disputes without needing arbitration. If you have a Dispute with Warmspace, prior to initiating arbitration, you agree to mail a registered individualized request (“Pre-Arbitration Demand”) to ATTN: Litigation Department, Warmspace Private Limited., 318C King George’s Avenue, King George’s Building Estate, Singapore 208563, Singapore so that we can work together to resolve the Dispute. A Pre-Arbitration Demand is only valid when it pertains to, and is on behalf of, a single individual. A Pre-Arbitration Demand brought on behalf of multiple individuals is invalid as to all. The Pre-Arbitration Demand must include: (i) your name, telephone number, mailing address, and email address associated with your account; (ii) the name, telephone number, mailing address and email address of your counsel, if any; (iii) a description of your Dispute; and (iv) your signature. Likewise, if Warmspace has a Dispute with you, Warmspace will send an email with its individualized Pre-Arbitration Demand, including the requirements listed above, to the email address associated with your Warmspace account. If the Dispute is not resolved within sixty (60) calendar days of when either you or Warmspace submitted a Pre-Arbitration Demand, an arbitration can be brought. If you or Warmspace have a Dispute involving claims under the exception to arbitration in Section 23.2(ii), then this Section 23.3 does not apply to such Dispute. You agree that compliance with this Section 23.3 is a condition precedent to commencing arbitration, and that the arbitrator shall dismiss any arbitration filed without fully and completely complying with these informal dispute resolution procedures.

23.4 Arbitration Procedure. If, after completing the informal dispute resolution process set out in Section 23.3, either you or Warmspace wishes to initiate arbitration, the initiating party must serve the other party with a demand for arbitration. Any demand for arbitration by you shall be sent to the Warmspace Litigation Department address in Section 23.3. Warmspace will send any arbitration demand to the email address associated with your Warmspace account or to your counsel, if any. You and Warmspace agree that the Singapore International Arbitration Centre (“SIAC”) governs this Arbitration Agreement. If the SIAC cannot apply for whatever reason, then the state laws governing arbitration procedures where you reside apply. The applicable arbitration provider depends on where you live. If you are a California resident, the arbitration shall be administered by ADR Services, Inc. (“ADR Services”) under its Arbitration Rules, available at https://www.adrservices.com/services-2/arbitration-rules. If you are not a California resident, the arbitration shall be administered by National Arbitration and Mediation (“NAM”) under its operative Comprehensive Dispute Resolution Rules and Procedures, available at https://www.namadr.com/resources/rules-fees-forms. This Agreement will govern to the extent it conflicts with the arbitration provider’s rules. If the applicable arbitration provider is not available to arbitrate, the parties will select an alternative arbitration provider. If the parties cannot agree on an appropriate alternative arbitration provider, then the parties will ask a court of competent jurisdiction to appoint an arbitrator pursuant to 9 U.S.C. § 5. To the extent there is a dispute over which arbitration provider has jurisdiction, a NAM arbitrator shall be appointed to resolve that dispute. Arbitration hearings will take place through videoconferencing by default, unless you and Warmspace agree upon another location in writing. A single arbitrator will be appointed. The arbitrator may award damages, declaratory or injunctive relief, and recoverable costs. Any arbitration award may be enforced (such as through a judgment) in any court with jurisdiction. An arbitration award shall have no preclusive effect in another arbitration or court proceeding involving Warmspace and a different individual. The arbitrator shall have the exclusive authority to resolve all threshold arbitrability issues, including whether this Agreement is applicable, unconscionable, or enforceable, as well as any defense to arbitration.

If a request to proceed in small claims court (see Section 23.2(1)), is made after an arbitration has been initiated, but before an arbitrator has been appointed, such arbitration shall be administratively closed. Any controversy over the small claims court’s jurisdiction shall be determined by the small claims court. If you or Warmspace challenges the small claims court election in your Dispute, and a court of competent jurisdiction determines that the small claims court election is unenforceable, then such election shall be severed from this Arbitration Agreement as to your Dispute. However, such court determination shall have no preclusive effect in another arbitration or court proceeding involving Warmspace and a different individual.

23.5 Jury Trial Waiver. You and Warmspace hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury. You and Warmspace are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in Section 23.2 above. Court review of an arbitration award is subject to very limited review. Discovery may be limited in arbitration, and procedures are more streamlined than in court.

23.6 Settlement Offers and Offers of Judgment. At least ten (10) calendar days before the date set for the arbitration hearing, you or Warmspace may serve a written offer of judgment upon the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitration provider, who shall enter judgment accordingly. If the offer is not accepted prior to the arbitration hearing or within thirty (30) calendar days after it is made, whichever occurs first, it shall be deemed withdrawn, and cannot be given as evidence in the arbitration. If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs from the time of the offer (which, solely for purposes of offers of judgment, may include reasonable attorneys’ fees to the extent they are recoverable by statute, in an amount not to exceed the damages awarded).

The parties agree that any disputes with respect to settlement offer(s) are to be resolved by a single arbitrator to the extent such offers contain the same material terms. For arbitrations involving represented parties, the represented parties’ attorneys agree to communicate individual settlement offer(s) or offer(s) of judgment to each and every arbitration claimant or respondent to whom such offers are extended.

23.7 Arbitration Costs. Your responsibility to pay any filing, administrative, and arbitrator costs will be solely as set forth in the applicable arbitration provider’s rules.

23.8 Requirement to File Within One Year. To the extent permitted by applicable Law, and notwithstanding any other statute of limitations, any claim or cause of action under this Agreement (with the exception of disputes under Section 23.2(2)) must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be permanently barred. The statute of limitations and any arbitration cost deadlines shall be tolled while the parties engage in the informal dispute resolution process required by Section 23.3 above.

23.9 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by sending an email to [email protected] within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Warmspace account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. Your notice to opt-out must include your first and last name, address, the email address associated with your Warmspace account, and an unequivocal statement that you decline this Arbitration Agreement. If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.

23.10 Severability. Except as provided in Section 23.6 above, if any provision of this Arbitration Agreement is found to be illegal or unenforceable, then that provision will be severed; however, the remaining provisions shall still apply and shall be interpreted to achieve the closest possible intent to the original intent of this section, inclusive of the severed provision.

ANONYMIZED AND AGGREGATED DATA

You agree that Warmspace may obtain and aggregate technical and other data about your and your End Users use of the Services and Software on a de-identified or anonymized basis (“Aggregated Anonymous Data”), and Warmspace may use the Aggregated Anonymous Data in accordance with applicable Law, including to analyze, develop, improve, support, and operate the Services and Software provided to you or other unrelated customers, during and after the term of this Agreement, including to generate industry benchmarks or best practices guidance, recommendations, or similar reports.

POLICIES; DATA PROCESSING ADDENDUM

25.1 Privacy Statement. You consent to and agree to our Privacy Statement, and you are on notice of and acknowledge that our collection, sharing, and processing (which may include organizing, structuring, storing, using, or disclosing) of your personal data will be subject to our Privacy Statement.

25.2 Guides, Notices, and Other Policies. You consent to and agree to our applicable guides, statements, notices, and policies located at warmspace.io, and you are on notice of and acknowledge that use of the Services by you or your End Users is subject to these guides, notices, and policies.

MARKETING

You grant Warmspace permission and the right to (i) identify you as a customer and to use your logo across Warmspace marketing materials (e.g., the Warmspace Website, emails, presentations, brochures), and (ii) develop content around your experience as a Warmspace customer (e.g., a written case study or video case study). Any content created under the foregoing clause (ii) of this Section 26 will be created in cooperation with you and used only upon your written approval. Warmspace will use any trademarks provided by you pursuant to clause (i) of this Section 26 in accordance with any reasonable brand guidelines that you provide to us in writing prior to our use.

MISCELLANEOUS

27.1 Assignment; Successors and Assigns. You may not assign your rights or transfer any of your obligations under this Agreement without our prior express written consent. Any purported assignment or transfer in violation of this section is null and void. We may assign our rights or transfer any or all of our obligations under this Agreement at any time, without prior notice to you, (i) in the event of a merger, acquisition, or sale of all or substantially all of our assets, or (ii) to our affiliate. This Agreement is binding upon, and inures to the benefit of, the parties and their respective permitted successors and assigns.

27.2 Governing Law; Jurisdiction; and Venue. The laws of Singapore, regardless of conflict of laws principles, govern all matters arising out of or relating to this Agreement, including its interpretation, construction, performance, and enforcement. Except as otherwise provided in Section 23, the parties consent to the exclusive jurisdiction and venue of the courts of Singapore. If you are acting as a consumer under this Agreement and are domiciled in a Member State of the European Union or the European Economic Area, or in the United Kingdom, the foregoing choice of governing law will not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the Laws applicable to you where you habitually reside.

27.3 Language and Translations. All notices and communications under this Agreement must be provided in the English language. If we provide a translation of the English-language version of this Agreement, then the English-language version of this Agreement controls in the event of conflict or inconsistency.

27.4 Merger; Integration. This Agreement constitutes and embodies the final agreement between you and Warmspace and contains the complete and exclusive expression of your and our agreement pertaining to its subject matter. All prior or contemporaneous writings, negotiations, and discussions between you and Warmspace regarding the subject matter hereof are expressly merged into and superseded by this Agreement. We expressly object to and do not agree to any terms and conditions presented by you that are in addition to or different from those contained in this Agreement or an Order Form. You acknowledge that no terms and conditions presented by you that purport to add to, modify, or vary the terms and conditions of this Agreement or an Order Form will be binding on us, including (i) text or information set forth on any purchase order, email correspondence, invoice or invoice process, or preprinted form, or (ii) terms and conditions of any request for proposal, request for bid, request for information, or questionnaire. In entering into this Agreement, neither you nor Warmspace has relied upon any statement, representation, warranty, or agreement of the other party except to the extent expressly contained in this Agreement.

27.5 No Agency Relationship. Warmspace and you are independent contractors and do not intend to create an express or implied agency relationship by entering into this Agreement.

27.6 No Third-Party Rights or Remedies. This Agreement does not and is not intended to confer any enforceable rights or remedies upon any person other than Warmspace and you.

27.7 Notice. We may give notice to you by (i) electronic mail to your email address on record in your account information, (ii) written communication sent by letter delivered by a nationally recognized overnight delivery service, or (iii) first-class postage prepaid mail to your address on record in your account information. You are responsible for ensuring that your email address and property address on record are current. You agree that any notice sent to the then-current email or property address in our systems is adequate and binding notice upon you. You will provide notice to us (such notice is deemed given when received by Warmspace) by letter delivered by a nationally recognized overnight delivery service or first-class postage prepaid mail to Warmspace at “Attention Legal Dept., Warmspace Private Limited, 318C King George’s Avenue, King George’s Building, Singapore 208563, Singapore.”

27.8 Severability. If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions of this Agreement are not affected or impaired in any way. You and Warmspace intend that any invalid, illegal, or unenforceable portions of this Agreement will be interpreted to provide the greatest effect and intent of the original. If a construction of the invalid, illegal, or unenforceable portion is not possible, the invalid, illegal, or unenforceable portion will be severed from this Agreement and the rest of this Agreement will remain in full force and effect.

27.9 Survival. All sections of this Agreement which, by their nature should survive termination or expiration, will survive, including sections pertaining to confidential information, Warmspace’s Proprietary Rights, license rights granted by you to Warmspace, payment obligations, warranty disclaimers, indemnification, arbitration, and the limitation on liability.

27.10 Waiver. Warmspace’s failure to exercise any right or enforce any condition or provision under this Agreement does not operate as a current or future waiver. For any waiver to be effective against us, the waiver must be in a writing signed by Warmspace’s duly authorized representative.

27.11 Interpretation. Any heading, caption, or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural and vice versa, where appropriate and unless otherwise specified. Any use of the term “e.g.” or “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.”

DEFINITIONS

The following definitions apply to this Agreement. Service-specific definitions are located in the Warmspace Services Description.

“Customer Data” means information provided to Warmspace so that Warmspace can fulfill the terms of this Agreement and provide access to the Services (e.g., company name, billing address, contact name and information).

“End User” means a Host or Participant who uses the Services.

“Host” has the meaning given in the Warmspace Services Description.

“Initial Subscription Term” means the initial subscription term for a Service as specified in an Order Form.

“Law” means all Singapore law, statute, rule, regulation, ordinance, administrative ruling, judgment, decree, order, directive, or policy applicable to Warmspace’s provision of and your use of the Services or Software.

“Participant” has the meaning in the Warmspace Services Description.

“Proprietary Rights” means any copyright, patent, trade secret, know-how, trademark, servicemark, trade name, rights of publicity, or other intellectual property or proprietary rights.

“Renewal Term” means the renewal subscription term for a Service commencing after the Initial Subscription Term or another Renewal Term as specified in an Order Form.

“Session” has the meaning in the Warmspace Services Description.

“Services” means (i) any services described in the Services Description and made available to you as set forth in an Order Form that references this Agreement, (ii) any free services provided by Warmspace to you, in its sole discretion, in connection with this Agreement and whether or not described in the Services Description, (iii) any support services provided by Warmspace to you in accordance with our then-current Documentation, an Order Form that references this Agreement, or both, and (iv) the Warmspace Website, including any access to or use of the Warmspace Web-based Application.

“Warmspace Web-based Application” means Warmspace’s web client available through the Warmspace Website that allows you and End Users to join a Session in a web browser without downloading any plugins or software.

“Warmspace Website” means Warmspace’s website located at https://warmspace.io/ or such other websites as Warmspace may maintain from time to time.